If you ever find yourself needing to make a return or exchange, no worries at all! We've got you covered. Just follow these simple steps:
- Make sure the product is still in its original packaging and hasn't been used.
- Reach out to our amazing customer service team at firstname.lastname@example.org. They're always here to assist you!
- Remember, the shipping costs to return the item back to us will be your responsibility.
To return your product, simply send it to this address:
26 Stanley Crescent, Ledwidge Hall Green, Slane, Co. Meath, Ireland.
Just a little reminder, all our lovely items are shipped right from Slane, Co. Meath, Ireland. It's a beautiful place!
Now, let's talk shipping times, so you know what to expect. Here's the breakdown:
- If you're located within Europe, you can usually expect your package to arrive within 4-13 working days (excluding weekends and bank holidays). Patience is key!
- For our friends in the USA and Canada, it typically takes around 6-14 working days for your package to make its way to you. Hang tight!
- And if you're located anywhere else in the world, it generally takes about 7-17 working days. It's worth the wait!
We're more than happy to accept returns and exchanges. Just make sure to get in touch with us within 14 days of delivery, and dispatch the items back to us within 30 days of delivery. We do ask that you understand we're unable to accept cancellations once the item has been dispatched. However, if you encounter any issues with your order, please don't hesitate to reach out. We're here to help!
Oh, and please make sure that the item you're returning is in its original condition to avoid any loss in value. And don't forget, you're responsible for the return postage costs.
If you have any other questions or concerns, feel free to get in touch. We're always here to assist you, just like a friend would be.