We want you to love your purchase! If you need to make a return or exchange, please review our policy below:

• Eligibility: Items must be unused, in their original condition, and packaging.
• Return Window: Contact us within 14 days of delivery and ship the item back within 30 days of delivery.
• How to Initiate a Return: Email us at customerservice@branmarion.com with your order details.
• Return Shipping Costs: The customer is responsible for return shipping fees.

📍 Return Address:
26 Stanley Crescent, Ledwidge Hall Green, Slane, Co. Meath, Ireland

🚫 Cancellations: Orders cannot be canceled once they have been dispatched. However, if you have any issues, please contact us—we’re happy to help!

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Custom Orders Over $200 – Final Sale Policy

A custom product is defined as any bracelet where the customer selects a specific size, making it uniquely tailored to their request.

• Due to their personalized nature, custom products valued at $200 or more are final sale and non-refundable.
• These items cannot be returned, exchanged, or resold, as they are made specifically for the customer’s selected size and cannot be repurposed.

If you have any questions before placing a custom order, please contact us—we’re happy to assist you in choosing the perfect size.

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Shipping & Delivery 🚚

We ship worldwide! Here are the estimated delivery times:

📦 Europe: 4-13 working days (excluding weekends and bank holidays)
📦 USA & Canada: 6-14 working days
📦 Rest of the World: 7-17 working days

Once your order is shipped, you’ll receive a tracking number. Delivery times may vary due to customs processing, local courier delays, or peak seasons.

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Customs, Duties & Import Fees – Buyer’s Responsibility

All international orders may be subject to customs duties, import taxes, and government-imposed fees upon arrival in the destination country. These charges are determined by local authorities and are the sole responsibility of the buyer.

• We are not responsible for any government-imposed import fees, duties, or taxes charged by your country upon arrival.
• If customs fees apply, you must pay them directly to the shipping provider (e.g., UPS) before receiving your order.
• If you refuse to pay import fees, we are not liable for the package, and no refund will be issued.
• If the package is returned to us due to unpaid customs fees, we may, at our sole discretion, issue a refund for the item price only, minus any return shipping costs and courier fees. However, original shipping costs are non-refundable.
• If the package is abandoned, confiscated, or destroyed by customs due to non-payment of duties, no refund will be provided.

We strongly recommend checking your country’s import policies before placing an order. If you have any concerns, feel free to contact us—we’re happy to help!