We want you to truly love your bracelet. If something doesnโt feel quite right, weโre here to help.
Eligibility
Items must be unused, in original condition, and returned with their original packaging.
Timeframe
โข Please contact us within 14 days of delivery
โข Items must be shipped back within 30 days of delivery
How to Start a Return
Email us at customerservice@branmarion.com
with your order details, and weโll guide you from there.
Return Shipping
Return shipping costs are the responsibility of the customer.
Return Address ๐
26 Stanley Crescent
Ledwidge Hall Green
Slane, Co. Meath
Ireland
Cancellations
Once your order has been dispatched, it canโt be cancelled. If you run into any issues, please reach out โ weโre always happy to help where we can.
A custom order is any bracelet made to a specific size selected by you, making it uniquely yours.
Due to the personalised nature of these pieces, custom orders valued at $200 or more are final sale and cannot be returned or exchanged.
If youโre unsure about sizing or have any questions before placing a custom order, feel free to contact us โ weโre more than happy to help you choose confidently.
We ship worldwide from our small family workshop in Ireland ๐ฎ๐ช
Estimated delivery times (after dispatch):
๐ฆ Ireland, USA & Canada: usually 3โ8 working days
๐ฆ Europe: usually 2โ4 working days
๐ฆ Rest of the World: typically 4โ11 working days
Delivery times may vary due to customs processing, local couriers, or busy seasonal periods.
Once your order ships, youโll receive a tracking number so you can follow its journey to you.
Some international orders may be subject to customs duties, taxes, or import fees, depending on your countryโs regulations.
โข Any customs duties, taxes, or government-imposed fees are the responsibility of the buyer
โข These charges are set by local authorities and must be paid directly to the courier (e.g. UPS)
โข Weโre unable to cover or refund any customs or import fees
If customs fees are not paid and the package is returned to us, we may โ at our discretion โ refund the item price only, minus return shipping and courier costs. Original shipping costs are non-refundable.
If a package is abandoned, confiscated, or destroyed by customs due to unpaid fees, unfortunately no refund can be issued.
We recommend checking your countryโs import policies before ordering. If youโre unsure about anything, donโt hesitate to reach out โ weโre always happy to help ๐ค
